Job Title

Supported Housing Officer

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Job Description

A Housing Association is currently looking for a Supported Housing Officer on a temporary basis for about 3 months in West & South London

Key responsibilities are as follows

Welcome new customers to the service, including a personal meeting in their home, ensuring any issues are sorted out from day one.

Assist customers to uphold their tenancy agreement, ensuring they understand their rights, responsibilities and obligations.

Meet with residents in their homes at least twice per year, and often more frequently, to ensure they are equipped to sustain their tenancies.

Undertake regular welfare checks, risk assessments and wellbeing plans (in accordance with local procedure) to ensure that customers are safe and well.

Identify unmet needs and advocate for your customers as needed by making referrals to support services, social care, safeguarding teams or other partners.

Deal with complaints and anti-social behaviour in line with company policy.

Involve residents wherever possible e.g. within estate inspections, service planning and improvement plans.

Where a dedicated activities resource is not in place, work with your manager to develop approaches to deliver on-site activities which enrich customers’ lives.

Report and manage repairs, in communal areas and individuals’ own accommodation in line with company policies, standards and the resident promise.

Raise work orders, update residents, liaise with contractors and ensure work is completed to the customers’ satisfaction.

Oversee the work of contractors and feed into contract management frameworks to ensure continuous improvement.

Lead customer consultation on cyclical maintenance and decent homes work on your schemes, working with your manager and colleagues in the assets department to resolve any issues arising

Be the main contact for the scheme providing access to contractors (and the handyperson where applicable).

Follow up on actions required from Fire Risk Assessments (FRA) in agreed timescales and submit evidence required in a timely fashion.

Ensure that entry and exit points are regularly monitored and that communal facilities remain secure.

Ensure that gas compliance performance for the patch is always maximised and access is obtained within the required timescales.

Manage lettings in accordance with local eligibility and nominations.

Assess prospective customers, let homes and manage re-lets, ensuring void work

is completed quickly and effectively.

Manage void properties to be ready to let to our “void standard” as quickly as possible including specifying work orders on standard voids.

Calculate housing benefit entitlement for new customers and ensure customers have access to benefit and debt advice at all times.

Establish a good rental payment culture in your customers helping them to identify the best, most cost effective method of payment.

Use your personal knowledge of residents to ensure effective support is offered to maximise income and sustain tenancies.

Monitor income collection at your schemes and take appropriate action to recover debt swiftly, referring cases for legal action where appropriate.

Ensure that service level agreements with partner organisations are maintained.

Support your manager to set service charges each year and lead customer consultation at your sites.

Raise and code purchase orders accurately to ensure budgets are transparent.

Monitor purchase orders throughout the year, flagging unexpected, unbudgeted or significant expenditure with your manager for review.

Always follow the rent and service charge policy and procedures to ensure an effective audit trail is in place

Administer the concessionary Television Licence for the customers that qualify and live at the service.

Essential Requirements

Must have a consistent office based Customer Service background, preferably in Housing but not essential.

Excellent numeracy and literacy skills

Must be immediately available

You will be required to have an enhanced DBS for this role.

Must be able to work either in West or South London.

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