Job Title

Senior Commvault Backup Engineer

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Job Description

A niche managed service business, specialising in providing high-performance services across backup, storage and disaster recovery within regulated industries, requires a Senior Backup Engineer to join the London based team.

The successful candidate will act as lead engineer for a small number of medium and large clients as well as covering other clients during holidays and other periods of absence. The role requires a solid understanding of cloud technologies, virtualisation and storage integration.

Responsibilities:

  • Technical lead and escalation point
  • Draft service review materials and present at periodic client service review meetings
  • Operational backup administration duties to include troubleshooting, monitoring of system health, performance tuning and capacity management
  • React and respond to day-to-day incidents and changes related to backup administration, including disk space, data backup and restore, disaster recovery and backup failures
  • Problem analysis and decision making to remediate backup issues
  • Perform problem / change management
  • Manage daily backup status reports to ensure SLAs are met
  • Monitor backup processes and errors to ensure overall system performance and stability. Monitor daily backup operations to ensure systems are available for data and disaster recovery
  • Participate in out of hours on call rota
  • Assist with the pre-sales function (attend meetings, design input)
  • Work with project teams to onboard new clients
  • Ensuring documentation is complete and up to date
  • Contribute to improving client service, internal processes and systems

Skills and Experience

MANDATORY:

  • Graduate with minimum 2 years’ experience in a larger SME or enterprise environment
  • Highly skilled Certified Commvault Professional
  • Experience of configuring and managing backup solutions for public cloud
  • Experience of backup for Office365 using Commvault
  • Experience configuring, managing and troubleshooting Commvault Virtual Server Agent
  • Experience configuring, managing and troubleshooting Commvault Intellisnap, replication (Live Sync etc)
  • Experience configuring, managing and troubleshooting Commvault SQL Server, Oracle, Exchange and Archiving iData agents
  • Strong presentation and documentation skills
  • Windows system administration skills
  • Hardware troubleshooting on Windows and Linux based systems

DESIRABLE:

  • Experience of other backup products (Symantec NBU, Backup Exec, EMC Networker, IBM TSM, HP Data Protector, Veeam, Evault, Asigra, Arcserve)
  • Solution design experience
  • Networks administration
  • Windows system administration

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