Rapidly growing online beauty company are looking for a number of Customer Service Executives on a temporary basis.
Key responsibilities are as follows
To assist customers with any issues regarding tracking their orders or their returns via email
Communicate promptly any information to customers about their orders by email
To help customers to register on the site and/or to process their orders
Deal with complaints and escalation process where necessary.
To handle difficult customers with professionalism, dealing with late returns, bad reactions and faulty goods
Liaise with warehouse over issues raised by customers with regard to either orders or returns
To assist Finance Department with customers on security/fraud checks
Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
Maintain a high level of service awareness at all time.
Active use of order tracker and order database to help customers with product enquiries
You work 5 days a weeks shifted, and work one weekend a month
The shifts are as follows
You only work the 11.30-8pm shift one week every 4 weeks
Must have a solid background in office based Customer Service or retail.
Experience of working in the beauty industry would be preferable but not essential
Must have excellent written English as the role is mainly an email based role
Good on Word & Excel
Excellent communicator who strives to give exceptional customer service
Must be on short notice or immediately available
Happy to do the shifts