Job Title

Beauty Customer Service Executive

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Job Description

An exciting opportunity has arisen with a fast growing online beauty company who are currently looking for a number of Beauty Customer Service advisors on a temporary basis for about 3 months.

Key Responsibilities;

To assist customers with any issues regarding tracking their orders or their returns via email

Communicate promptly any information to customers about their orders by email

To help customers to register on the site and/or to process their orders

Deal with complaints and escalation process where necessary.

To handle difficult customers with professionalism, dealing with late returns, bad reactions and faulty goods

Liaise with warehouse over issues raised by customers with regard to either orders or returns

To assist Finance Department with customers on security/fraud checks

Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers

Maintain a high level of service awareness at all time.

Active use of order tracker and order database to help customers with product enquiries

 

The role is 5 days a weeks shifted, including all or part of the weekend each week

The shifts are as follows

8am-4.30pm

11.30am-8pm

Tue to Sat

Wed to Sun

Sun to Thursday

Every weekend and 3 week days

 

Essential Requirements;

Essential Requirements

Must have a solid background in office based Customer Service/Call centre

Experience of working in the beauty industry would be a plus

Good on Word & Excel

Excellent communicator who strives to give exceptional customer service

Must be on short notice or immediately available

Happy to do the shifts and able to work weekends

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