An exciting opportunity has arisen with a fast growing online beauty company who are currently looking for a number of Beauty Customer Service advisors on a temporary basis for about 3 months.
To assist customers with any issues regarding tracking their orders or their returns via email
Communicate promptly any information to customers about their orders by email
To help customers to register on the site and/or to process their orders
Deal with complaints and escalation process where necessary.
To handle difficult customers with professionalism, dealing with late returns, bad reactions and faulty goods
Liaise with warehouse over issues raised by customers with regard to either orders or returns
To assist Finance Department with customers on security/fraud checks
Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers
Maintain a high level of service awareness at all time.
Active use of order tracker and order database to help customers with product enquiries
The role is 5 days a weeks shifted, including all or part of the weekend each week
The shifts are as follows
Tue to Sat
Wed to Sun
Sun to Thursday
Every weekend and 3 week days
Must have a solid background in office based Customer Service/Call centre
Experience of working in the beauty industry would be a plus
Good on Word & Excel
Excellent communicator who strives to give exceptional customer service
Must be on short notice or immediately available
Happy to do the shifts and able to work weekends