Job Description
We are recruiting for a first line support, service desk administrator for a growing technology business based in Wellingborough.
Due to growth, this is a newly created role but you will be joining an established team who have a genuine passion for all things technical.
This is a fast paced position so needs somebody who can hit the ground running, absorb all the knowledge required and soon be able to work independently.
The role:
- Providing first line support to customers via phone, email and web chat
- Assisting customers remotely with technical support where applicable
- Trouble shooting and diagnoses
- Logging calls and escalating the level 2 when and where required
- Maintain documentation and update troubleshooting procedures
- Account management of a portfolio of clients – regular health and maintenance checks
- Up selling products and services when and where applicable
Are you excellent with problem solving, able to think on your feet but know when to seek help? This could be the role for you.
We are seeking a candidate with excellent IT skills and ideally an IT related qualification.
This is a full time, office based position. Free on site parking, great facilities and a fantastic team to join.
Are you ready to showcase your skills? Apply today.